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Standard deliveries are made during normal business hours Monday to Friday. To ensure prompt delivery someone over 18 must be present to sign for the parcel. You must have a valid delivery address not a P O box.
Our standard delivery cost is £4.16 for first item then every other item £ 0.21 pence Plus. V.A.T We will send your order with our choice of courier. Standard delivery times are 2 to 3 days, After processing, (which may be subject to delay if we are out of stock of any items ordered, in which case we will notify you), all orders are dispatched within 24 hour service to mainland destinations in the UK, ( please note orders are only dispatch Mon - Friday ) Delivery charges are calculated based on the weight of the product and the destination address. We can refuse to deliver the order if our courier service contract is unable to deliver at any post code.
Yes, local customer's can pay online and collect from our shop address between 9 am to 10 pm Monday to Sunday. On collection please provide invoice or order number, online payment details and home address. we can hold on to the order if we are not satisfied about any information been provided.
Punctuality of Service
If your shipment is delivered unacceptably late after having been collected from us on time by the courier we will try to get a refund where appropriate. Please note that we are unable to guarantee the punctuality of service provided by our couriers, particularly during difficult weather conditions.
Unfortunately, there are times when parcels can incur damage in transit. If a parcel shows signs of damage or leakage we ask that you refuse the parcel and ask that the courier to return the goods to sender.
You are responsible for the cost of returning products if you have ordered them in error and they are not damaged. You are also responsible for insuring the returns as we might claim against you should damages be sustained.
We can deliver your order to an address that is different to your normal billing address. Just enter the desired delivery address during the checkout process. We can also deliver your order to your place of employment as long as there is someone who is able to receive and sign for the delivery on your behalf. Courier service will deliver your parcel to your neighbor or near by if nobody at the delivery address.